# Intercom

> Let the Product owner read customer conversations, contacts, and help articles from Intercom to turn feedback into backlog work. Coming soon.

Status: Coming soon

Intercom is where many teams talk to their customers. Once you connect it, the Product owner can read what customers actually said, group it into themes, and bring it to the backlog in their own words, and Support can draft replies from your conversations and help articles.

> [!SOON]
> The Intercom integration is Coming soon. This page describes how it will work. The integrations open at launch are GitHub, GitLab, and Bitbucket.

## Which assistants use it

| Assistant | Status |
| --- | --- |
| [Product owner](/docs/personas/product-owner) | Coming soon |
| [Support](/docs/personas/support) | Coming soon |

## What assistants can do

Intercom connects through Intercom's own hosted server.

| Ability | How it runs |
| --- | --- |
| Search customer conversations | Reads on its own |
| Read contacts, companies, and help articles | Reads on its own |
| Write a help article or an internal note | Never run from chat |

## Setup (when it opens)

1. In the Intercom Developer Hub, open your app, then **Configure** and **Authentication**, and copy its access token.
2. Open [Integrations](https://stellarfirm.ai/app/integrations) in StellarFirm and pick Intercom.
3. Paste the token, switch on the live option, and press Connect.
4. If your workspace is hosted in Europe, use the European server address from Intercom's developer docs. Workspaces hosted in Australia are not supported yet.

## Permissions

- The assistant reads with the scopes you gave the app. Reading conversations, contacts, and companies is enough.
- Nothing here waits for an Approve because nothing is changed from chat.
- Summaries leave out customers' names and emails.

## Prompts to try

```prompt title="Feedback themes"
Product owner, read last month's customer conversations about onboarding, group the feedback into themes, and rank them by how often they come up.
```

```prompt title="Evidence for an issue"
Product owner, find customer conversations that mention exporting to CSV and add a short summary of what they asked for to a draft issue. Wait for my Approve before you file it.
```

---

Source: https://stellarfirm.ai/docs/integrations/intercom